Shipping & FAQs

SHIPPING RATES

All prices are in NZD.

NEW ZEALAND

Standard shipping – Estimated 3–4 business days (tracked)

NORTH ISLAND

$8.50 – Non-rural addresses                                                                                      

$13.50 – Rural addresses

SOUTH ISLAND

$10.50 – Non-rural addresses

$15.50 – Rural addresses

FREE SHIPPING THRESHOLDS (NZ):

Non-rural: Free shipping on orders over $85

Rural: Free shipping on orders over $99

AUSTRALIA

$19.50 Standard shipping 

Free shipping on orders over $120 

INTERNATIONAL (Rest of the World)

$25 Standard shipping for all orders

SHIPPING TIMEFRAMES

New Zealand: 3–4 business days 

Australia: 6–10 business days 

International: 8–12 business days

Note: Tracking availability varies by country. You’ll be notified at checkout if tracking is available for your destination.

RETURNS / FAULTY & DAMAGED ITEMS

To report a faulty or damaged item, please use our Contact us form and provide:

Your order number

A brief description of the issue

Clear photo evidence of the damage

Our team will assess your request and respond promptly to resolve the matter.